Frequently asked questions

Please contact us if you have any questions.

Demand side response (DSR)  is a term used to describe  customers changing  their electrical behaviour on receipt of a signal. This might mean a customer reducing their electricity consumption at peak periods or using on-site generation.
For demand side response to be effective  the  process must be simple and must not  affect business processes.

DSR has multiple benefits for  the local network as well as the wider electricity system. By changing their behaviour, customers can reduce or defer the requirements for new electrical assets. This can mean avoiding the cost of a new overhead line in the case of a CMZ.
DSR can be used to give the electricity system more flexibility and can be more cost effective than traditional solutions.

To communicate with your assets an outstation will be installed at your site. This will interface with your existing control systems and communicate back to Flexible Power. This will allow us to send requests to your assets to turn on and off.
An API interface is also being developed.

The number of response events will vary depending on the location of the site and the services it is enrolled in. 
The new zones will go live in October 2018 and will run until October 2019. To register your interest please fill in the EoI Form adn return it to
The Midlands Trial is currently operational. It is still open to new participants and will run until March 2019.
The following presentation highlights the payment mechanisms. Payment Mechanism
For more details please get in touch.

The following presentation highlights the baselining methodology. Baselining methodology.
For more details please get in touch.

Customer service is a high priority for Flexible Power as customers are the heart of the developing DSR market. As such Flexible Power is offering Service Partnership to aggregators willing to agree to additional customer service provisions. These cement the customer as the focal point of the process and allows for complaints to be escalated to Flexible Power. Partners will benefit from the use of Flexible Power's branding and will be listed on the website. 
The agreement for service partnership is available here.

If a change in your behaviour can impact the relevant constraint then you are welcome to participate. In practical terms this means that the point of connection between the IDNO network and WPD's network must be in the target area.

Yes. The Expression of Interest was a non binding process to help determine the high level viability of each zone. In the zones taken forward, participants can continue to join. More details on the EoI results for the Midlands trial can be found here.

As part of the trial, Flexible Power is procuring a service (demand turn down or generation turn up) from providers. As part of this service, legal compliance remains the responsibility of the provider. This allows Flexible Power to remain technology agnostic and allows the providers to adapt to their site-specific constraints.

You must ensure that the service you offer is allowed within your connection agreement. Should a change be required please follow the standard WPD processes. Details can be found here.

Interested in finding out more?