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Terms and conditions

If you use the Western Power Distribution website at (the "Website") you agree to be bound by these terms and conditions.

1.    Definitions
In these terms and conditions, "we" and "us" means ‘Flexible Power’ which is representative of a the service and which is operated by Northern Powergrid (Northeast) plc (company number: 02906593), Northern Powergrid (Yorkshire) plc (company number: 04112320), SP Distribution plc (company number SC189125), SP Manweb (company number SC02366937), Scottish Hydro Electric Power Distribution plc (company number SC213460), Southern Electric Power Distribution plc (company number 04094290), Western Power Distribution Plc 09223384; Western Power Distribution (East Midlands) Plc (company number 02366923); Western Power Distribution (West Midlands) Plc (company number 03600574); Western Power Distribution (South West) Plc (company number 02366894); Western Power Distribution (South Wales) Plc (company number 02366985); Electricity North West Limited (company number: 02366949). Access to the Website and content

1.1 The information provided by us on the Website is not in any way an invitation or recommendation to buy any products or services featured and you should seek appropriate independent advice.
1.2 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
1.3 We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.
1.4 We assume no responsibility for the contents of any other websites to which the Website has links.

2.    Intellectual Property

2.1 The copyright in the material contained in the Website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.
2.2 We own the trademark ‘Flexible Power’. Other product and company names mentioned on this Website may be the trademarks of their respective owners. You are not entitled to use the logos and brand names owned by us without our express prior written permission.

3.    Products and services on the Website

3.1 We can change the details, specifications and prices for any products or services (and any offers) shown on this Website at any time without notice. We can only provide products and services if they are available and we make no guarantee that they will be.
3.2 We reserve the right to remove or to stop supplying any product or services on the Website at any time without notice.
3.3 If you apply for a product or service shown on the Website then you will be subject to the specific terms and conditions relating to that product or service.

4.    Exclusions of liability

4.1 We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse any information that may be submitted by third parties for posting on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
4.2 Due to the nature of electronic transmission of data over the internet any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the Website save where such liability cannot be excluded by law.
4.3 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.

5.    Data protection

5.1 We are committed to protecting your privacy. If we collect any information supplied by you and other users of the Website then we will use it to improve the Website and personalise your experience when you visit the Website. We may also use it to tell you about changes in our services or about features we think you may find interesting. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties. By using the Website, you are deemed to have consented to use of personal information for these purposes. However, you can tell us not to deal with your personal information in these ways in the future by simply sending an e-mail message to
5.2 Under the Data Protection Act 2018 we follow the strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
5.3 If at any time you are required to provide your personal information then you may edit your personal information at any time.

6.    Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. Once you close your browser, the cookie simply terminates. We use cookies so that we can personalise your experience of the Website. If you set up your browser to reject the cookie, you may still use the Website. Some of our business partners may use cookies on our site (for example, advertisers). We have no access to or control over these cookies.

7.    Termination

7.1 We may terminate your access to the Website and the services within it on not less than 3 days' written or email notice to you.
7.2 All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

8.    General

8.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

8.2 We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 days after posting on the Website.

9.    Governing law

9.1 These terms and conditions shall be governed by and construed in accordance with English law.

9.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.